Public telephone lines restoration

N

ned

Registered Users (C)
The USCIS has announced that it has decided to
restore public telephone lines to its Service Centers by the end of this
fiscal year, on September 30th.
 
Two edged

Well, the NCSC idiots weren't worth anything. OTOH, answering phones will drain more resources from getting the actual work done.

Some sort of two-tiered information system with general inquiries answered through the NCSC morons and case specifics answered by processing center personnel would sound like a more efficient solution.
 
Well, it appears that the Service Center phone lines that will become available to us in the near future will NOT be staffed by USCIS personnel, but rather by contract workers (as the NCS lines currently are). So there you have it -- another superficial customer service initiative from the USCIS, without addressing the real need which is to restore access to experienced immigration officers who can do more than just read what the online inquiry reveals.

http://www.murthy.com/news/n_uscupd.html
 
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