see if the below is helpful.. however while on phone, just be polite & see "if they can tell whether USCIS has been informed of your name check report". that will help determine who is telling lies..
more helpful info u may read
FBI Fingerprint Status (304) 625-2000
FBI Name Check Status (Main Line) (202) 324-3625
FBI NNCP Public Inquiry Voice Line (202) 324 2399
FBI Name Check Inquiry Fax (202) 324-3367 (Mention Name/DOB/A#/Ph#/Addr#/Email/Fax)
FBI NNCP Analyst Diane Berger – (202) 324 0680 (Do not nag the analysts)
FBI NNCP Supervisor Renee Morton – Call the FBI main line and ask for this person.
FOIPA Contact Person Debbie Beatty (202) 324 6182
FOIPA Fax Inquiry (202)-324-3752
Few ppl sent snail mail and got reply, u may try
William L Hooton
Assistant Director, Records Management Division
Federal Bureau of Investigation
Room 11703
935 Pennsylvania Avenue N.W
Washington DC 20535-0001
more helpful info u may read
FBI Fingerprint Status (304) 625-2000
FBI Name Check Status (Main Line) (202) 324-3625
FBI NNCP Public Inquiry Voice Line (202) 324 2399
FBI Name Check Inquiry Fax (202) 324-3367 (Mention Name/DOB/A#/Ph#/Addr#/Email/Fax)
FBI NNCP Analyst Diane Berger – (202) 324 0680 (Do not nag the analysts)
FBI NNCP Supervisor Renee Morton – Call the FBI main line and ask for this person.
FOIPA Contact Person Debbie Beatty (202) 324 6182
FOIPA Fax Inquiry (202)-324-3752
Few ppl sent snail mail and got reply, u may try
William L Hooton
Assistant Director, Records Management Division
Federal Bureau of Investigation
Room 11703
935 Pennsylvania Avenue N.W
Washington DC 20535-0001