Closed better than in-process?
CONGRATS on your certified case! And thank you for your advice.
I'm starting to believe that "closed" is actually better than "in-process"...at least re-opening the case forces them to look at it...And God knows if they will ever get to review it if it's in process. I wonder if your suggested technique is going to work for open cases. At this point, I'll try anything
Sahil2002 said:Guys -
I would say take some proactive action on these closed cases. There are many cases that PBEC had messed up and closed. I had my case that was closed, I got it re-opened and now is certified fortunately (although I have not received the black and white letter in mail yet). I guess I'm riding some luck here too.
Here are some steps I would suggesstttt -
1) Draft a nice letter highlighting your case #, PD, State, etc etc. Send that letter atleast **2-3** times a WEEK. I would put my PD in bold, big font/letters if my PD is one of the older yrs (like 2001, 2002, etc etc). I may suggesstt to send this letter in a RED or Yellow envelop to grab their attention. Keep your letter short not more than 1/2 page. Will be better if its bulleted - do not write an essay there.
2) Send email to the email address that they had given on the FAQ's released on 7/11 (for cases that were closed).
3) Its a hit or miss ... play the numbers rule. Atleast someone will read your one of your correspondence (letter or mail) and do some action at some point.
4) DO **NOT** rely on your attorney or your company HR - this could be one of the most costlist mistakes you can ever make in this late stage. If you have your case information to draft a letter, do it personally. Attorney's, HR do not give a tiny rat's ass to your case - they have no personal interest in your case irrespective of how much they sympathize with your situation. Sorry excuse my French.
I'll tell you right now that the PBEC is still NOT coordinated their processes. Here's Why - After I saw online that my case was "certified", my HR emailed me that evening that they received another "case closed" letter from PBEC - basically telling us to make another request to reOpen my case. And by this time we had responded atleast 5 times previously via various channels.
So utterly confused; I called the 202# and (re)confirmed that my case is *really* certified (and "reopened" previously before certification). It turns out that - the 202# guy told me that the case was reOpened in late August and then certified couple of days back. So, I have a firm belief that the cases are being reOpened and then processed (depending on your PD). It just so happened that my PD was in the range of processing dates, so they reOpened and Certified the case back-to-back.
You have to make a noise to get thru these bureaucracy. Letters/EMails/PhoneCalls are your best option at this point. Remember, you are really on thin ice at this point. Supply plenty of prior information that you had previously requested to re-open your case. Supply some photo copies of documents to make it look legit.
*** Even if you have not received anything from them previously (like case closed letter and you are only hearing about it now)*** - write in your correspondence to them that you requested previously requested to reOpen the case (on such and such date). I know this step can be a a big BS - but hey - you gotta play BS here, since they are giving you BS and tossing your life like this all over the place. Give it to them - put the ball in their court to reopen your case.
Its not that hard - draft a template for your nice letter and email. Keep mailing them letters every week by just *changing* the date on your letter until they really reOpen your case. Do it now. Fortunately, you've got the online tool now to check your case status.
Remember, take no relent; persist till you succeeddd ... Hope that helps ! Good luck and let us know what happens...
CONGRATS on your certified case! And thank you for your advice.
I'm starting to believe that "closed" is actually better than "in-process"...at least re-opening the case forces them to look at it...And God knows if they will ever get to review it if it's in process. I wonder if your suggested technique is going to work for open cases. At this point, I'll try anything