I called USCIS national customer service no. (800) 375-5283..and follow the prompts until you hear -- if your case is outside of processing time.
You know, this might be an enhancement to their system recently. After you initiate an inquiry, you will receive the response in mail within a week or two. Rightnow, they are responding via email. I received the following email within a few mins after I spoke with the customer service rep.
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U.S. Department of Homeland Security
Nebraska Service Center
P.O. Box 82521
Lincoln, NE 68501-2521
U.S. Citizenship and Immigration Services
Friday, January 20, 2006
Emailed to
xxxxxxxx@xxxxxx.com
Dear xxxxxxxx:
On 01/20/2006 you, or the designated representative shown below,
contacted us about your case. Some of the key information given to us at
that time was the following:
Caller indicated they are:
-- The applicant
Attorney Name:
-- Information not available
Case type:
-- I765
Filing date:
-- 10/03/2005
Receipt #:
LIN-06- xxxxxxxx
Beneficiary (if you filed for someone else):
xxxxxxxx
Your USCIS Account Number (A-number):
-- xxxxxxxx
Type of service requested:
-- Case Status - Outside Processing Time
The status of this service request is:
The processing of your case has been delayed. A check of our records
establishes that your case is not yet ready for decision, as the
required investigation into your background remains open.
Until the background investigation is completed, we cannot move forward
on your case. These background checks are required to be completed on
all applicants who apply for the immigration benefit you are seeking.
We will make every effort to make a decision on this case as soon as the background checks are complete. If you do not receive a decision or other notice of action from us within 6 months of this letter, please contact us by calling our customer service number provided below.
If you have any further questions, please call the National Customer
Service Center at 1-800-375-5283.
Please remember: By law, every person who is not a U.S. citizen and
who is over the age of 14 must also notify the Department of Homeland
Security within 10 days from when they move (persons in "A" or "G"
nonimmigrant status are exempt from this requirement). If you have moved, please complete a Form AR-11 and mail it to the address shown on that form. If you do not have this form, you can download it from our website or you can call the National Customer Service Center at 1-800-375-5283 and we can order one for you. If you move, please call us with your new address information as soon as your move is complete. If you have already called us and given us this information, you do not need to call again.
U.S. Citizenship and Immigration Services
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