I called USIS customer service today and I was told by first customer service that my case is still pending. In which she's reading from the text that was provided via check case status online. When I asked her about contradiction on my message, she then connected me with a higher level customer service. Mind you that I've waited over an hour to get a soul to finally answer my phone.
She told me that my FBI fingerprints was cleared and now waiting for FBI Name Checks. After do some research in this forum and other sources, my findings is that the FBI Name Checks e-mail, phone and fax was no longer accepting any iquiry from applicants. The voice recorded message ask the applicants to go to FBI website under issues and concerns (which is no where to be found) and basically on FBI web site stated that there is no way that we could check the result of the name check.
Anyway, I would like to find out if any of you successfully get any sort of phone number, e-mail besides the number was posted in several threads before. If you happen to know who to contact? What e-mail address and fax that is still valid. Please let me know. Would be highly appreciated. Thank you.
She told me that my FBI fingerprints was cleared and now waiting for FBI Name Checks. After do some research in this forum and other sources, my findings is that the FBI Name Checks e-mail, phone and fax was no longer accepting any iquiry from applicants. The voice recorded message ask the applicants to go to FBI website under issues and concerns (which is no where to be found) and basically on FBI web site stated that there is no way that we could check the result of the name check.
Anyway, I would like to find out if any of you successfully get any sort of phone number, e-mail besides the number was posted in several threads before. If you happen to know who to contact? What e-mail address and fax that is still valid. Please let me know. Would be highly appreciated. Thank you.