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Hi Jelly Bean & tailgate, even though the Senator\'s office approach did not work in my case, I think that is the only way we can get something moved @ VSC, since calling up IIOs has an even lesser probability of succeeding. My experience has been that unless you can get through to a resonable IIO who is in a good moos and also willing to listen to you and understand your problem, the effort spent in calling them up is a total waste. These people simply brush you off with a standrd answer like 2 weeks, 2 - 4 weeks, etc., and there is nothing much more that you can do.
On the suggestion of a friend who had to go through this pain, I am now planning to write a letter to a Senator/Congressman and explain the whole situation and "officially" ask them to find out/interfere. I hope that at least this attempt will bear fruit.....