Mail from Ombudsman

kharghosh

Registered Users (C)
Hello all:
Just as an FYI-
I had written a mail to the Ombudsman a while ago and today received a standard reply from his office.
I am pasting the text below:

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MY MAIL
-----Original Message-----
Sent: Tuesday, July 13, 2004 1:12 PM
To: 'cisombudsman@dhs.gov'
Subject: Progress of USCIS Backlog elimination strategy


Dear Mr. Ombudsman

First of all - I would like to congratulate you on the great task that you have done in the first year of your office- it is efforts like yours that keep the spirits of so many immigrant hopefuls like us optimistic that USCIS will approve our pending I485 cases soon.

The backlog reduction strategy as outlined on the USCIS website (http://uscis.gov/graphics/aboutus/congress/testimonies/2004/Backlog_06_17_04.pdf) is definitely an interesting and ambitious plan. I am wondering if this plan is actually being followed and the targets will be met. According to the plan- on October 1 2004, the wait time for I485 applications will be no more than 20 months.

However, looking at reality - where the current processing date for I485 ( at the Nebraska service center) is Feb 1 2002, one wonders if there is a solid plan to execute the milestone tasks laid out by Director Aguirre and whether they can really cover up 11 months of backlog ( Feb 2002- Jan 2003) in 2.5 months ( Jul 2004- September 30 2004) to achieve these goals .


Could you or your office throw some light as to how the progress is being tracked. A lot of us hopeful immigrants here have had to put plans on hold, personal and professional, for many years- just because we are not yet green card holders.

I sincerely hope the backlog reduction plan is not a piece of fiction and that it boils down to reality soon.

Your responses will be highly appreciated

Sincerely

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THEIR REPLY

Thank you for your inquiry.

I recognize the frustration you and others experience with existing immigration processes. Under the Homeland Security Act, the Office of the U.S. Citizenship and Immigration Services Ombudsman (CIS Ombudsman) was instituted specifically to assist USCIS customers in resolving issues, to identify problem areas in the immigration process, and to propose changes to USCIS administrative practices. Within the past months, the CIS Ombudsman has made substantial strides to that end, and most recently was sufficiently staffed to respond to public inquiries, such as yours.

In an effort to prevent continual recurrence of your reported issue in the immigration process, please be assured that your concerns have been noted and will be incorporated as appropriate into recommendations aimed at enhancing USCIS administrative practices.

Again, thank you for the opportunity to be of assistance.

Sincerely,

Prakash Khatri,

Ombudsman


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kharghosh,
Unless I'm missing something here, you are a beginning of 2003 filer, and what kind of response did you expect? Considering there's case with RD as far as late 2001, I think that's a fair reply.
 
True that I am a 2003 filer.

But I wasnt asking about my case at all. I never even mentioned my application dates in my mail to them.

I just wanted to know how they are tracking progress of their own plans and how they expected to cut down the waiting period to 20 months by
October 1, 2004.

They didnt reply to those questions - just sent a standard reply- with a hidden message of not to bother them anymore !
 
kharghosh said:
They didnt reply to those questions - just sent a standard reply- with a hidden message of not to bother them anymore !

This is exactly what I meant. Even if you did include your data, you still would've gotten the same responce. It is sad, uscis has a Bulletproof Vest in regards to people or organizations trying to mess with their business.
 
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