LucyMo or Anybody who could help me!

[peng]

1. Am I right to ask for confirmation of the receipt of my package?
2. Why they didn't give me any response after my inquiry the confirmation?
Anybody who can help?

 

[LucyMO]

1) you can do that if you want
2) who are "they"?

 

[peng]

Thank's for your response LucyMo

what I mean [they] is the KCC.
Why the KCC side has not yet given me the response?

 

[LucyMO]

did you do it the right way - the way indicated in the autoresponse you have received? KCC usually gets back to you within a week.

 

[peng]

yes, I do. I have enclosed the case number and name and date of birth. It was 11 days already. Do I have to send them one more email to confirm the receipt? Thank's for your response.