Just took a 1-800 survery

L

laava

Registered Users (C)
Just received a call from the 1-800 USCIS service line!
The lady asked me several questions like
"how often do you use the number?"
"Do you asking for a reprentative each time?" and so on.

Finally she invited me to an ocassion the USCIS hold to improve the service line in town next month. And I agreed.

So folks, if you have any concern with the service line, please let me know. I will tell them those problems when I go there.
 
Suggest them to close the serivce.

We do not need that service as it is useless anyway other than parroting out what we already know from the web site. Oh, may be some one who does not have access to a computer and internet may need that.

So, may be they can make it fully automated and remove any live customer support.

Even after the 999 blah blah days, where is the guarantee some real service will be provided...

So we might as well wait for eternity without any customer service.

Sooory for being pessimistic. May be tell them everything is fine with the service and we love it!!!!
 
Yes there is really no need of live customer support who just repeat what the website says. So let them shut down and save some of our tax dollars and thus reduce the fees that we pay them. Just fricking ridiculous !!
 
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Ask theme to provide internal status based on their internal process. Ask them to provide flow chart of the 485 approval process and when we call, they should provde the status based on that chart.
 
My suggestions

1) Be systematic and approve cases on first come first serve basis.
2) Be considerate for emergency cases like emergency AP.
3) Never cause IEAD situation.
4) Do not take more than 1 month for AP or EAD to approve.
5) Try to keep 485 approvals current ( so no need for Multiple EADs and APs).

Do not many mistakes.
 
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