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We often encounter callers who express anger over alleged mistreatment of his/her case by the Service Centers. Typically, they argue that according to the Service Center processing times report, they are processing "certain date" of cases but the caller filed their cases much earlier. Usually, such callers misunderstand that the processing and adjudication of cases at the Service Centers are produced in a matter of production beltline in the manufacturing plant. The following explanation of one Service Center should help the immigrant community to understand the reality of the work process within the Service Center buildings: "Some Officers are working on dates that are ahead of published times, but not every officer is working on same date. SC must report the oldest dates of each type of application being worked so even if they are working ahead, it may not be reflected by the current processing time list if there is even one case from the older date pending." When the SC adjudicates older cases to reduce the backlog in the processing times report, they have to keep adjudicating cases which they had received in much later dates because the SC cannot let new ones fall further behind.
The foregoing should answer the common mystery why the later cases of other colleagues receive decision earlier than his or her's. People should understand the limit of the Processing Times Reports of the Service Centers when it comes to understanding of waiting time for a specific individual case. Again, it is not a beltline in an automated production process in a manufacturing facility.
We often encounter callers who express anger over alleged mistreatment of his/her case by the Service Centers. Typically, they argue that according to the Service Center processing times report, they are processing "certain date" of cases but the caller filed their cases much earlier. Usually, such callers misunderstand that the processing and adjudication of cases at the Service Centers are produced in a matter of production beltline in the manufacturing plant. The following explanation of one Service Center should help the immigrant community to understand the reality of the work process within the Service Center buildings: "Some Officers are working on dates that are ahead of published times, but not every officer is working on same date. SC must report the oldest dates of each type of application being worked so even if they are working ahead, it may not be reflected by the current processing time list if there is even one case from the older date pending." When the SC adjudicates older cases to reduce the backlog in the processing times report, they have to keep adjudicating cases which they had received in much later dates because the SC cannot let new ones fall further behind.
The foregoing should answer the common mystery why the later cases of other colleagues receive decision earlier than his or her's. People should understand the limit of the Processing Times Reports of the Service Centers when it comes to understanding of waiting time for a specific individual case. Again, it is not a beltline in an automated production process in a manufacturing facility.
