I dont want to be rude here , but a few days back i was watching Good morning america in abc ,they were covering about India and its BPOs Etc.
In one of the Segment they were interviewing a guy , who talks about training new Hires , they say that An Average 35 Yr Old American has an IQ level of a 10 yr old indian ,so they should be dealt with atmost patience like handling a kid .So these New Hires are trained to be patient with these customers as they would with a small kid !
to sum it up , these are people who decide on the fate of people like us , who are highly qualified in every way than them ..
I guess considering their IQ levels , we just need to be patient and hope for the BEST