Gaurav,
I know you dealt with and still dealing with CGI Houston. I'm troubled too with their competancy of answering the phones and returning the phone calls.
My dad has LPR Interview on 5/18 and have mailed his PP for renewal on 4/5, they received it on 4/7 along with our OCI apps. Of course I'm not worried about OCI right now as I know it won't happen before 6/1 (kids travelling date). We'll be waiting until August or September to collect the OCIs even if they are ready.
Coming back to my problem, website claims PP renewal takes about 2 weeks. called several times, got hold of someone once, she said three weeks. Not to let go of my case, on Friday (exactly end of 3rd week), I kept calling their main switchboard, whenver I was able to get thru, I tried some of their extension numbers randomly like 33, 34, 35, 36 etc so that I can speak to LIVE (and alive) human being.
My patience paid off, his name is Rajeev xtn 36, he said they cleared huge set of PPs and in a day or two we'll be receiving it even without looking up for names. At least he was nice on phone and took my number so that he can call me back once he verifies the info about my dad's app.
Of course, I didn't bet on it much based on ur experience and I stopped waiting for his call, called yesterday again. Couldn't get him. Got to the lady whom I spoke to earlier and told her its been 3 weeks, she checked her mailing list and said his Pp hasn't been sent out today. When I asked her when can I expect it she said it takes about 4 to 5 weeks. Donno what to believe and not to.
Did you come across any LIVE and alive person in that office who might sympathize with poor Indian souls? Name and number would be of great help.
The lady whom I spoke to has no minimum courtesy. She doesn't even let me finish what I'm going to ask for. Once as soon as I said PP, she immediately transferred me to the PP line which will never be picked up by anyone similar to OCI Line. Hence Rajeev was nice at least he didn't cut me off. I left messages on every voicemail (which are usually permanently full). It's a waiting game now and stressing me out for being stupid to send the PP for renewal this close even after knowing the competancy of the CGI Houston.
If anyone has any clue about what I shud do, pls lemme know. Thanks in advance.
Oh! back in December, my mum's PP took about two weeks though they claimed three weeks. This worries me too, is his appln is being processed or lost in their table scrapes and leftover food.