I am a permanent resident, and I applied for a re-entry permit due to completing my high school education abroad. I applied for a re-entry permit in june 2010. I recieved my case number, and regularly checked online for case updates, however it never went any further than the 1st step; acceptance. A few days ago I recieved a notice saying that my application has been denied, due to not appearing for a biometrics appointment. I however never recieved any such invitation through mail, nor did the case status ever proceed any further than the acceptence step, even though it clearly states that it is in the initial review part that one recieves an appointment for biometrics. Where can I basically go from here? Can I motion to reopen, due to not having recieved the appointment, and further no updates to case status?