Help needed, thank you !

[icq1980]

My mom got her RFIE today in the mail but I didnt recieve nothing in the email regarding this update! When I was trying to log in, I mixed up my username and password. So after I tried to log in uscis.gov account for couple of times, I was told that I needed to contact System Administrator. Can anyone tell me how to contact the system administrator to reset my password? And also why didnt they send email regarding any update?
I will really appreciate any reply! Thank you!

 

[asluser]

My mom got her RFIE today in the mail but I didnt recieve nothing in the email regarding this update! When I was trying to log in, I mixed up my username and password. So after I tried to log in uscis.gov account for couple of times, I was told that I needed to contact System Administrator. Can anyone tell me how to contact the system administrator to reset my password? And also why didnt they send email regarding any update?
I will really appreciate any reply! Thank you!

If you member your ID, you can ask to send you a new password that send to you email address.

If you forget both ID and password, you may try to create a new account and password. But I have not tryied this way before.

Good luck.

 

[aanl]

My mom got her RFIE today in the mail but I didnt recieve nothing in the email regarding this update! When I was trying to log in, I mixed up my username and password. So after I tried to log in uscis.gov account for couple of times, I was told that I needed to contact System Administrator. Can anyone tell me how to contact the system administrator to reset my password? And also why didnt they send email regarding any update?
I will really appreciate any reply! Thank you!

User will receive a warning when he tried to log in several time with incorrect ID and Password. To prevent this warning, you should close your web browser and re-open it. Click "Forget Your Password", then input Your email address used in your registration. An e-mail containing a temporary password will be sent to you allowing you to re-set a new password.

If this does not work, better to creat a new account.

Hope this will help.

 

[icq1980]

First of all thank you for all your replies!
But its too bad that the system showed me this:
Your password has been locked for security reasons. Please contact a system administrator.
Your password has been locked because of too many unsuccessful login attempts.

I called 1-800-375-5283. Even the customer representitive has no idea how to contact system administrator. Can anyone tell me how?

 

[SAM33]

You may not be able to log on, but if your case status changes, you will be able to receive emails, I have seperate accounts for work and home emails, and I mess up the work account just like you, but still receive emails.
Try to create a new account.