well i don't mind holding. my problem is not the wait.
INS has given the time till 4PM (not 5) and if you get in the queue before 4 and get a iio before 4 it is ok. but what happens if no one has picked up by 4?
i got in a around 3:35 and it has been an hour. in the beginning they said it is going to take 10 minutes. and from previous experience when the automated system says 10 minutes, it can be 15 or 20 but never an HOUR.
because of the time equation, i am losing hope that they will ever pick up.
it keeps saying 'all customer service representatives are still busy... blah'