Thank you for contacting the Citizenship and Immigration Services
Ombudsman. The Ombudsman is dedicated to identifying systemic problems
in the immigration benefits process and recommending solutions to these
problems to U.S. Citizenship and Immigration Services ("USCIS").
In order to further process your case, we will need to obtain additional
information from you. Please follow the steps below to complete
submission of your case problem to the CIS Ombudsman. This information
is also available online at our website http://www.dhs.gov/cisombudsman.
Step 1. Please write us a letter and provide the following information
in the order set forth below to assist us in identifying your case.
Providing this information is voluntary, but we may not be able to help
you if your information is incomplete.
1. The full name of the person who the case is about;
2. The address of the person who the case is about;
3. The date of birth of the person who the case is about;
4. The country of birth of the person who the case is about;
5. The application/petition receipt number of person who the case is
about;
6. The "A" number of the person who the case is about;
7. The USCIS office at which the application/petition was filed;
8. The filing date of the application/petition; and
9. A description of the problem.
Step 2. To protect your privacy, we need to verify your identity and
the accuracy of your information. Please date and sign your letter and
include any of the following statements as they apply to your situation:
* If you are in the United States or a U.S. territory, possession or
commonwealth:
"I declare (certify, verify, or state) under penalty of perjury that the
foregoing is true and correct."
* If you are outside of the United States:
"I declare (certify, verify, or state) under penalty of perjury under
the laws of the United States of America that the foregoing is true and
correct."
* If you are not the person whose case you are inquiring about, you must
obtain their consent. They should include the following statement in
their letter:
"I consent to allow information about my case to be released to [name of
requester]."
* If you are an attorney or accredited representative, please include a
copy of your USCIS Form G-28, Notice of Entry of Appearance as Attorney
or Representative.
Once prepared, please mail your dated and signed letter and copies of
any other relevant documents to the following address:
Citizenship and Immigration Services Ombudsman
ATTN: Case Problems
United States Department of Homeland Security
Washington, D.C. 20528
Please note that the CIS Ombudsman is not part of U.S. Citizenship and
Immigration Services ("USCIS"). The CIS Ombudsman is a separate office
within the Department of Homeland Security dedicated to improved
national security, efficiency, and improved customer service in the
immigration benefits process.
Ombudsman. The Ombudsman is dedicated to identifying systemic problems
in the immigration benefits process and recommending solutions to these
problems to U.S. Citizenship and Immigration Services ("USCIS").
In order to further process your case, we will need to obtain additional
information from you. Please follow the steps below to complete
submission of your case problem to the CIS Ombudsman. This information
is also available online at our website http://www.dhs.gov/cisombudsman.
Step 1. Please write us a letter and provide the following information
in the order set forth below to assist us in identifying your case.
Providing this information is voluntary, but we may not be able to help
you if your information is incomplete.
1. The full name of the person who the case is about;
2. The address of the person who the case is about;
3. The date of birth of the person who the case is about;
4. The country of birth of the person who the case is about;
5. The application/petition receipt number of person who the case is
about;
6. The "A" number of the person who the case is about;
7. The USCIS office at which the application/petition was filed;
8. The filing date of the application/petition; and
9. A description of the problem.
Step 2. To protect your privacy, we need to verify your identity and
the accuracy of your information. Please date and sign your letter and
include any of the following statements as they apply to your situation:
* If you are in the United States or a U.S. territory, possession or
commonwealth:
"I declare (certify, verify, or state) under penalty of perjury that the
foregoing is true and correct."
* If you are outside of the United States:
"I declare (certify, verify, or state) under penalty of perjury under
the laws of the United States of America that the foregoing is true and
correct."
* If you are not the person whose case you are inquiring about, you must
obtain their consent. They should include the following statement in
their letter:
"I consent to allow information about my case to be released to [name of
requester]."
* If you are an attorney or accredited representative, please include a
copy of your USCIS Form G-28, Notice of Entry of Appearance as Attorney
or Representative.
Once prepared, please mail your dated and signed letter and copies of
any other relevant documents to the following address:
Citizenship and Immigration Services Ombudsman
ATTN: Case Problems
United States Department of Homeland Security
Washington, D.C. 20528
Please note that the CIS Ombudsman is not part of U.S. Citizenship and
Immigration Services ("USCIS"). The CIS Ombudsman is a separate office
within the Department of Homeland Security dedicated to improved
national security, efficiency, and improved customer service in the
immigration benefits process.