@gra1632. Ur frnd can still retrieve d case no. from dvlottery.state.gov/ESC if d agent dosnt want to release it to him. He shdnt giv d agent a dyme!ur case no. is in d 1st notification page.wen u visit dis site click on "forgot confirmation no.'"d nxt window is wer u provide ur details such as name date of birth nd ur email address.n den submit.after this u shd get ur confirmatn no. D prblm is if he ddnt use ur email address.if it ddnt wrk den d email address s d prblm.b smart n find an intelligent way to get his email adress n try again.i bet u it will work! N den print d confirmation page which contains ur case no., name etc. Be fast cos tym is running out on ur friend.[/QUOT they uses their own e-mail