KNEC delivers confidential copies to the Embassy through a knec official and not through courier services. So There is this Ma'ma who has been in AP since May. She went to the interview without the Hussy's Gud cdct and Birth cert plus she hadn't requested KNEC to send that confidential copy. That landed her on AP since then. After few days the Embassy got Hussy's birth cert n Good cdct. What was remaining was that confidential copy.
After requesting knec to send, knec claimed to have sent it but they never wrote her case number on top so that caused some sort of delay. After waiting for 2month(She's slow I guess) she wrote an email to the Embassy to request status of her case...The Embassy replied and said they hadn't got her kcse copy. She called Knec again, went back and fourth with them and they finally decided to send that copy again. After a day or 2 she inquired about her case again(Embassy via an email). The Embassy replied and said they've received her kcse copy...they then added that they usually don't receive confidential copies via courier services but rather the KNEC officials deliver those copies in person but they said they'll look into her case and they'll advice on a way forward.
Apparently KNEC sent hers through courier service. She sort to inquire from KNEC side. On their defence, KNEC officials said that when they don't have someone going to the Embassy they usually use a courier. They then said that they'll call the Embassy and fix that problem which I don't know if they did or didn't do!
Later yesterday evening, the Ma'mas case changed from "AP" to "Refused".
What happened there ^^ exactly.
For those who keep on asking if going to KNEC is necessary. Here this from me YEAH IT'S NECESSARY.
Anyway back to the topic. What can she do? Write an e-mail, explain what happened!! clearly that wasn't her mistake. She had a C plus in KCSE, passed a Meds. Her, the hubby n her 2kids. No problem with anything else only that KCSE copy might have caused the sadden change of everything. Probably the Embassy thought she corrupted someone in KNEC offices or something of the sort. Which she didn't do...That's the only explanation I could come up with.
Long story I guess, bottom line guyz help that Ma'ma out with Ideas.