Ombudsman
Foreign Press Center
Washington, DC
July 20, 2004
On-the-Record Briefing
“21st Century U.S. Immigration: Welcoming Immigrants to America”
Prakash Khatri
Citizenship and Immigration Services Ombudsman
U.S. Department of Homeland Security
U.S. Department of Homeland Security Citizenship and Immigration Services Ombudsman Prakash Khatri
spoke to foreign journalists gathered at the DOS Washington, DC, Foreign Press Center about new
developments in U.S. Immigration: the “21st century immigration system that truly welcomes immigrants
from all over the world,” and how the U.S. Department of Homeland Security is hoping to be a part of that.
DHS Citizenship and Immigration Services Ombudsman Prakash Khatri detailed to foreign journalists --
DHS structure beginning first by explaining that when President Bush signed the Homeland Security Act of
2002, “22 different agencies were all consolidated under one roof” -— different, disparate agencies were
“all brought together under the Department of Homeland Security,” DHS Ombudsman Prakash Khatri said.
And, the result is that out of the 22 agencies coming together, which included the Customs Department and
the Immigration and Naturalization Service, “immigration has taken some real prominence in this new
Homeland Security structure.”
Next, DHS Ombudsman Prakash Khatri explained the parts of immigration procedure now under review by
the U.S. Department of Homeland Security Office Citizenship and Immigration Services Ombudsman.
Mr. Khatri said that “we are making recommendations” regarding the issues of “prolonged processing
times” “immigration benefits fraud,” the issue of “limited case status information” are now being identified as
areas for review.
“Our key thing, our key primary objective is being to develop thoughtful and practical recommendations that
support the effective 21st century immigration system, that not only ensures national security, which is,
obviously, a key aspect of everything that any country would do, but also promotes efficiencies through the
use of modern technology and also offers improved customer service,” DHS Ombudsman Prakash Khatri
said.
“To do those three in a way that is non-intrusive, customer-friendly, and shows the welcoming nature of the
American immigration system is truly what we’re all committed to. And that’s what we’re hoping that we
will be able to do.”
What has your organization done? -- DHS Ombudsman Khatri asked rhetorically.
Relaying information included in the first Department of Homeland Security annual report, DHS
Ombudsman Khatri said that “we have made three key recommendations in this first year. One was to
streamline the immediate relative immigrant processing system. The second was to re-engineer the
Permanent Resident Card replacement program, which many permanent residents of the U.S. who travel
quite frequently were having issues with. Also, another major area was the employment-based immigrant
visa processing system. And so, those are the three key areas that we made substantive recommendations
on and our annual report does document that.”
Adding that, “we made a recommendation on the family-based immigrant processing. Here in the United
States, if you have a foreign national that has come to the U.S. and is married to a U.S. citizen or is the
parent or child of a U.S. citizen, they can file, in most cases, an application to get their green card here.”
DHS Ombudsman Prakash Khatri told journalists that, “now, when they do that, quite often it would take
anywhere from four months in some areas to as much as three years in others. And what we did was, we
actually made a recommendation to do the processing in a manner which would substantially increase the
speed.”
“We’re hoping that across the board, as we make the recommendations, these U.S. Citizenship and
Immigration Services will take on the opportunity to look at our recommendations as they have and move
forward, and we will make a substantial difference,” said U.S. Department of Homeland Security
Citizenship and Immigration Services Ombudsman Prakash Khatri.
http://www.fpc.state.gov/
http://fpc.state.gov/fpc/34516.htm
Interesting parts from Press Conference...........................................................
QUESTION: Parole is not a very nice term.
MR. KHATRI: Truly. "Parole" is not a very gentle term. That is certainly something that's from many, many years back; it needs to be changed. "Alien" is not a very good term either, but it is used routinely in our laws. So that's something that, you know, will take some time but we will change those things.
MR. BOOKBINDER: Mr. Khatri, what would be the best way for people who want to provide information, solutions, and problems? What's the best way for them to do that?
MR. KHATRI: The best way to do it is, obviously, through the 21st century methods of e-mail. And our e-mail address is
CISombudsman@dhs.gov. So, it's CISombudsman, o-m-b-u-d-s-m-a-n, @dhs.gov. And again, you can find us also on the DHS website, which is at dhs.gov and we have links from there to our e-mail as well, so that would be the best way.