I did call too.
I called them and waited for 20 minutes I was getting this message "ALL OF OUR REPRESENTATIVES ARE BUSY, IF YOU NEED TO ACCESS AUTOMATED SYSTEM PRESS BLAH BALH....' every minute for 15 minutes last 5 minutes it did not say anything so I hung up...
So I did not even get that far, this happened to me once last week. I dont remember the exact day.
Hooray now they have a good excuse to justify their delay.