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I posted this before:
Calling the TSC is a big challenge of your patience and your luck. I think the success rate of getting through is about 2%. You just have to keep trying using your redial function. My phone at work doesn\'t have the redial function, so I usually keep dialing the number for around 30 minutes. Then I\'ll start trying again after an hour, usually I can get through the phone by 11a.m. to 2p.m. After I get through, I usually have to hold for between 30 minutes and up to 2 hours to get to talk to an IIO.
Another technique is to call around 7:30a.m. and repeat the status message until around 8a.m. which you\'ll get the option to talk to an IIO. However, I tried this few times and it\'s pretty hard to get through as well.
Hope that helps.