Calls are going to Cust Service instead of IIO @ NSC

[ImmInd]

I called the 1.800... number this morning; selected 3 4 after listening the case status message. It says ' you will be transferred to Customer Service Reps. The working hours are 8 AM to 5 PM (or 6 PM) and callback during the above hours '.

I called at 10.35 EST and I heard the above message !!! I do not know what timezone the hours are

In tha past, it went to IIOs and then to CE Reps if no IIOs available. But, it goes rite to CSR with above message without even waiting/trying to connect IIOs at all.

Anyone received this kind of response when tried to reach IIOs ?

 

[herenthere]

It's Veteran's Day today, holiday for them. So call back tomorrow.

 

[ImmInd]

thanks !!!

herenthere: I did not notice this holiday and thanks for your immediate response my friend !