several years ago, I picked up this firm to help me with the green card application after talking with the boss (also lawyer) of the firm. he was my lawyer until labor certification was approved. then he assigned my case to another lawyer that he hired. she was fine at the beginning, then she caused couple delays in my case, and things are getting worse until couple months ago, I decided to turn to the boss that I talked with when I decided to go with his firm, since he assigned her to me after all. I don't know what he said to her, but ever since then, she never replied my email in time although there is a rule in their firm saying that client's email will be answered with 24 hrs. I am so frustrated with this, I had enough bad luck and frustration with INS already. what should I do? complain again? what if she get angry at me and do sth. bad to my application? It has been about 600 days since I filed 485, I am afraid that if I complain about her, she will destroy the whole thing, you know, she is a professional, she could easily destroy a case "correctly", what should I do, pals?