Sending inquery through Cusomter Support won't worth it,
Talk with NSC directly,
Check it out Texas center thread to learn how to reach direclty to your service center .
Usually texas filers follow this method, try to ur sevice center if it work for u
----------------------------------------------- how to contact TSC direct -----------------
method to follow to talk with TSC direct.
use 800 to find status.
Press 1 for english
Press 2
Press 6
Press 1 for SRC #
Press 1 again to confirm
Press 3
Press 3 or 4 when it says u have file Multiple applicaiton, by selecting this option u will be connected with TSC.
(if u find any error after SRC input, use any other SRC like EAD etc)
Once connected, give TSC-opt to ur 485 src.
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Good Luck