I believe the best way is through a senator. I sent an email to this address fbinncp@ic.fbi.gov but I heard that they no longer respond to people's requests. I sent the email more than 3 months ago. I'm yet to get a response!
Actually, some people have reported that they successfully just called the USCIS 1800 number, and the representative could at lest give them a "yes" or "no" answer to the question whether the name has been cleared by the FBI. Give that a shot.
I actually have one close to my home but the infopass has been down for few days... I decided to go to the office of the congressman in my town and see if they respond, since i tried to contact them 2 weeks a go and no one answered
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