• Hello Members, This forums is for DV lottery visas only. For other immigration related questions, please go to our forums home page, find the related forum and post it there.

1st NL gone / Session Timed Out

M

Mikey85

New Member
Hi All

I was getting the STO message like alot of you last week. On May 7 I finally got the 1st NL to display :))!! However I am now having some issues when trying to get the information. Im trying to get my CN so that I can file DS-260 but when I put in my confirmation I am either getting a invalid information on the ESC status page or once or twice I have gotten the "NOT BEEN SELECTED" to display.

I emailed KCC to ask for their advice on this. My CN was in the high 30'000's something like 2016AF00030XXX. Has anyone else had this issue and what do you guys recommend I do?? I am scared now that I was shown a false NL that first day however it had my name , country , post everything on there.
 
Happens all the time, especially when its may time with the new dv winners(selectees), it will be operational after a day or two.
 
I hope you printed the inl, or at least captured the number completely. Just wait to see what KCC say...
 
I have the full confirmation number and emailed them on friday. Hoping they will reply. I copied down the entire block with Foreign State Chargibility, Post etc with the CN and emailed the info to them. I am still waiting but when I check now on the ESC it says not Selected. What gives:(:confused: I will try give them a call maybe if I do not give a response. Still looking to see if anyone else is having this issue as I am now getting very worried :(
 
Mikey85 said:
Cleared my cache too and tried different browsers and devices. Same issue
Click to expand...
Good luck to you, knowing KCC a little bit in the sense that they never, ever admit to errors etc., this might end being a tough sell. I certainly wish you the best possible outcome!
 
Does anybody any advice for me as to how I can handle this. I have a screenshot of the INL I got when it first loaded but it is only the top half of it. The confirmation I got I copied onto my email and sent it to myself so I had it. I emailed KCC and got this reply.

"Thank you for your inquiry. The Confirmation that you have provided is not a valid Diversity confirmation number."- Followed by a whole lot of automated responses the usual BS. I found another member on another forum who is in the same boat as me.

Who can I contact, besides these contracted agents who send out automated replies, who can actually look into this. I feel like my future has been stolen from me and it is very unfair how they are dealing with this.
 
I am 100% confident aswell that was the correct confirmation number I got. I have been going crazy and even trying varients of it on the DS-260 form login to see if maybe it was my fault
 
Mikey85 said:
I am 100% confident aswell that was the correct confirmation number I got. I have been going crazy and even trying varients of it on the DS-260 form login to see if maybe it was my fault
Click to expand...
What is confusing is their response that you quoted above: "The Confirmation that you have provided is not a valid Diversity confirmation number". They are not saying you haven't been selected, they seem to be saying the number you sent them is not a valid confirmation number. These are two different things. What happens when you check Online (number retrieval tool)? If the only message you get is the dreaded "Non-Selected" one or no number comes up in your query, I am afraid you seem to "have run out of road", so to say...
 
Last edited:
Have you tried retrieving your confirmation number; there is a link "forgot confirmation number" on the ESC website. See what number comes back from them. If it is the same as you have now, that would contradict their statement of "not a valid DV confirmation number".
 
EURO2014 said:
What is confusing is their response that you quoted above: "The Confirmation that you have provided is not a valid Diversity confirmation number". They are not saying you haven't been selected, they seem to be saying the number you sent them is not a valid confirmation number. These are two different things.
Click to expand...

Exactly this.

Also, OP, be careful of saying things like "my future has been stolen from me". Getting selected is no guarantee of getting a visa, and your future really shouldn't be dependent on a lottery.
 
Thanks for the responses. Yes I get the Not selected message if I retrieve it with my confirmation. I was in the same situation as many and got a STO when I first checked May 5. I am frustrated however as I have a screenshot of my INL with name and address. on the top. They still seem to ignore my responses. If someone can look into this im glad to give my confirmation/DOB etc to investigate. I just want an email or someone who I can talk to. Im sorry to say it but their system is absolute junk and is full of issues and bugs as they have messed up plenty of times.
 
Mikey85 said:
Thanks for the responses. Yes I get the Not selected message if I retrieve it with my confirmation. I was in the same situation as many and got a STO when I first checked May 5. I am frustrated however as I have a screenshot of my INL with name and address. on the top. They still seem to ignore my responses. If someone can look into this im glad to give my confirmation/DOB etc to investigate. I just want an email or someone who I can talk to. Im sorry to say it but their system is absolute junk and is full of issues and bugs as they have messed up plenty of times.
Click to expand...

Let's just clarify things.

When you enter the eDV back in October you get a confirmation code. Odd looking set of letters and numbers like 2016JHGJHIJKB. You use that to log in and check if you won. You are saying you used that, logged in and at some point you saw the 1NL with a CASE number of 2016AF00030XXX. Now when you check the system is saying not selected.

That is a pretty hard thing to screw up from a programming point of view - but I would not put it past them. Some cases that were originally selected are disqualified for fraud reasons or for countries which are limited (this is why there are holes in the ranges). Limited countries will include Egypt, Ghana, Ethiopia and perhaps DRC. Do you belong to one of those countries - if not - which one?

In order to communicate with KCC you need your case number (2016AF00030XXX), full name and date of birth. If you don't get that combination of details correct they won't say anything about the case. You can contact them by email (but you get generic responses) or by phone. If you phone them, press zero to bypass the recorded message at the beginning.
 
Britsimon said:
Let's just clarify things.

When you enter the eDV back in October you get a confirmation code. Odd looking set of letters and numbers like 2016JHGJHIJKB. You use that to log in and check if you won. You are saying you used that, logged in and at some point you saw the 1NL with a CASE number of 2016AF00030XXX. Now when you check the system is saying not selected.

That is a pretty hard thing to screw up from a programming point of view - but I would not put it past them. Some cases that were originally selected are disqualified for fraud reasons or for countries which are limited (this is why there are holes in the ranges). Limited countries will include Egypt, Ghana, Ethiopia and perhaps DRC. Do you belong to one of those countries - if not - which one?

In order to communicate with KCC you need your case number (2016AF00030XXX), full name and date of birth. If you don't get that combination of details correct they won't say anything about the case. You can contact them by email (but you get generic responses) or by phone. If you phone them, press zero to bypass the recorded message at the beginning.
Click to expand...
Right, this is the part of his message which is confusing: it will be interesting to see which information is incorrect and causing issues - DV Confirmation or Case Number. If the confirmation number is working, it can be confirmed whether or not OP has been ultimately selected. If the confirmation number is incorrect, it should be possible to retrieve it through the online retrieval tool.
 
EURO2014 said:
Right, this is the part of his message which is confusing: it will be interesting to see which information is incorrect and causing issues - DV Confirmation or Case Number. If the confirmation number is working, it can be confirmed whether or not OP has been ultimately selected. If the confirmation number is incorrect, it should be possible to retrieve it through the online retrieval tool.
Click to expand...

What he is saying though is that he saw selected with HIS details in the beginning and noted the case number - now he sees not selected. That would be extremely odd.
 
Britsimon said:
What he is saying though is that he saw selected with HIS details in the beginning and noted the case number - now he sees not selected. That would be extremely odd.
Click to expand...

Except he said he didn't actually note the exact case number. He just had a screenshot of the top of the page addressed to him, not the bit with the CN. And now his confirmation number doesn't show him as selected.
Hmm...
 
SusieQQQ said:
Except he said he didn't actually note the exact case number. He just had a screenshot of the top of the page addressed to him, not the bit with the CN. And now his confirmation number doesn't show him as selected.
Hmm...
Click to expand...

Yeah - later he says he has the full number and so on....
 
Britsimon said:
Yeah - later he says he has the full number and so on....
Click to expand...

Okay, that's not the way I read it, just that he has his entry confirmation number.
If he has a valid case number both kcc and the DS system will recognize that...

I must admit I am half wondering if the "a" word is involved in this somewhere (as in someone sent him the screenshot... Because really I am sure most of us saved or printed the whole 1NL ...?)
 
Britsimon said:
What he is saying though is that he saw selected with HIS details in the beginning and noted the case number - now he sees not selected. That would be extremely odd.
Click to expand...
Simply trying to wrap my mind around this: why would KCC respond "The Confirmation you provided is not a valid Diversity confirmation number", if in fact the confirmation number works and produces a system feedback? This scenario does not make much sense in my mind. Therefore, presuming KCC misspoke in their reply and meant to say "... is not a valid Case Number", then this would suggest that Mikey85, as he obviously wasn't able to print the whole letter at the time, provided them with a Case Number nonexistent in their system. As you rightly pointed out earlier, communication without the correct case number, name, dob will not produce any meaningful response from KCC, due to legitimate reasons. If the above assumption concerning the situation are indeed correct, I am afraid this will go exactly nowhere, I am sorry to say this, yet this is the reality you are facing here Mikey85.
 
Last edited:
EURO2014 said:
Simply trying to wrap my mind around this: why would KCC respond "The Confirmation you provided is not a valid Diversity confirmation number", if in fact the confirmation number works and produces a system feedback? This scenario does not make much sense in my mind. Therefore, presuming KCC misspoke in their reply and meant to say "... is not a valid Case Number", then this would suggest that Mikey85, as he obviously wasn't able to print the whole letter at the time, provided them with a Case Number nonexistent in their system. As you rightly pointed out earlier, communication without the correct case number, name, dob will not produce any meaningful response from KCC, due to legitimate reasons. If the above assumption concerning the situation are indeed correct, I am afraid this will go exactly nowhere, I am sorry to say this, yet this is the reality you are facing here Mikey85.
Click to expand...

Back in the day, when I did not realise one had to provide all the info to KCC when querying stuff, I never got a response that anything was invalid when I left something out - just one that asked me to resend the email ensuring I had all of case number, date of birth and full name. So I would lean towards thinking that whatever number he sent them, whether case or confirmation, did actually come up as invalid on their systems.
 
You must log in or register to reply here.
Top