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oh, I forgot to mention that IIOs usually will answer that phone number when you call to get answers to decent questions. You will also find them at border crossings, and any time and any place you need to find out any information about anything related to immigration.
It is my experience that IIOs like to use the power they are given to the fullest, enjoying every minute of it, with total disregard to the suffering they are causing innocent people. If they can use their power to interprete the law in a way that is harming you, they will. Many of them like to think of themselves as the gatekeepers of the free world, with their mission in life being to defend their country against alien invaders.