LUD is your LatestUpDate, typically from the online case tracker dates.
You can get an account here and track your case progress online 24/7.
You can also opt to get email notifications of any changes,
and/or you can check it 50 times a day like we do
As for them being slow, depending on how long you've been in process,
you'll probably think they are slow to respond and do updates as well.
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