Yes, IMG is genuine and I have extremely bad experience with them. They just refused to settle the claims on the logic that the it (pain in the heart!!) was not emergency as per the doctor's report. We asked the doctors to change the wordings because it was emergency and we are as well not going to pay you (and the hospital) anything from our own pocket. And subsequently, doctors spoke to the IMG and sent another report. In spite of that, IMG paid only 50% of the expenses. We didn't bulge. Subsequenly, the doctors (and the hospital) started sending letters first directly and subsequently through Debt Collection Agency. We made our point clear to the Doctors and the agencies. We talked to the doctors after 90 days and told them if they want to settle it, we can pay maximum 10% of the total bill and that too because we want to oblige you because IMG has refused to pay. They immediately agreed on this proposal(I wish I would have told them 5%) and we settled the claims and informed the Debt Collection Agency about it - NO EFFECT ON CREDIT REPORTS. We talke to three doctors, one path lab and one hospital administration in the same way.
Whatever policy you buy, irrespective of the Insurance companies, they will certainly decline your claims until and unless the "wordings" in the claim report is unambigously leading to "Life Threatening Emergency". Always get prior approval from the Insurance Company (24 hrs number is available). Keep record of the person you are talking to. Get REFERENCE Number. Tell the doctor up frot that talk to the insurance company first before starting the treatment. And of course, the claimant has to show that he/she has life threatening emergency (brkoken body limbs acceptable!!) and the attending doctor is writing "Life threatening Emergency" wordings in the claim form. Talk to some experienced person before the claimant and doctor(s) reports reach the Insurance company. In worst case, do not yield if you are not satisfied with claim settlement. Medical expenses/bills are exorbitant and highly exacerated in USA. I am sre you know PPO/HMO system here and how the isurance companies settle the claims of their clients with doctors here. I have seen my around $4000 PPO medical claims/bills settled by my insurance company to $600(to the doctor/hospital)! Thanks.
-Anand