I dialed for 15 minutes continuously and was put on hold for about 20 minutes. My message still says "case not found". The IIO told me that they have everything from me, it\'s just a matter of waiting. She said they are process Feb-15-01 cases and my case was March-12-01 so I need to wait my turn. She told me to give it at least 60 days before I call back again. Hope this helps!