I called them yesterday at 3:10 and got connection in 5 mins. I called them to check quality of my FP and the IIO said it is good. I don\'t know if should believe that or not.
you should try to call before 9:00am (my luck is at 8:30)
Then just hold on the line by checking your case status for about 100 times, meanwhile keep pushing "0" when it is close to 9:00am. Usually you will be asked to hold for the next IIO a little after 9:00am.
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