Received magic mail today evening-PD Nov EB3

Took exactly 7 yrs to get GC....Came to the US exactly 7 yrs back on July18,2000 and became a permanent resident on July18,2007.....
 
MD_RockVille
How is the service request created.
Do we have to talk to IO to create service request
or 1-800 customer reps who answer the calls?
Thanks for the help in advance.
 
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