Great article
The following text from the article answers most of our questions about delays and INS don't care attitude.
All the best future filers and the waiters, it's gloomy predictions at least going by this article. Here it goes...
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Immigrant advocate Angela Kelley, deputy director of the National Immigration Forum, fears that the INS and its ability to serve millions of newcomers will get lost in Homeland Security.
"It's a disaster, a disaster that will only be made a mega-disaster if thrown into a big transportation division of Homeland Security," Kelley says. She wants to see services gain clout as a separate Homeland Security division.
Many fear the move to Homeland Security will further erode customer service. INS inspectors, who once raced to process planeloads of visitors within a mandated 45 minutes, now take the time to more closely screen foreigners.
"There will always be a tension between customer service and security," says Chuck Murphy, president of the National Immigration & Naturalization Service Council. "And in every case, my view would be customer service be damned. Slow it down. Make sure that anyone you're letting in deserves to be let in."
