When you call, Request them to TSC
Khan:
When you call the 800 # ( national line ), make it a point to request them to connect you to TSC..... it may work and you may get more info ("would you mind connecting me to TSC so that I could talk to them and also make sure that my papers are available ")
One of my friend did that and it seems they connected him to some one in TSC to look for the document.
But that was for FP and not 485.
Please be very polite when you talk (with some smiling words), also request them to confirm that your papers are not missing.
Many a times, when we show extra courtesy to the guys on the telephone, it really works.
Seems like most of the times they expect irated calls expressing anger. So our courtesy makes a difference to them.
I am just giving you the advice I got from many of my friends.
Not trying to BS.
All the best for your early approval.
C6