What you guys think about this Khatri's visit to Chicago
http://www.suntimes.com/output/news/cst-nws-omb06.html
The newly appointed Bureau of Citizenship and Immigration Services ombudsman -- a watchdog who hopes to turn around poor customer service and slow visa processing within the nation's largest federal bureaucracy -- will visit Chicago this weekend to hear immigrants' complaints and visit the district offices of the U.S. Department of Homeland Security.
"One of my key goals is to ensure we do provide for the consumer a First World service in a First World country," said Prakash I. Khatri, appointed ombudsman in July by Homeland Security Secretary Tom Ridge.
Khatri will report to Homeland Security Acting Deputy Secretary James Loy and said he is confident that his position "will allow for substantial long-term influence in terms of policy."
Khatri, 41, is an immigration attorney from Florida who recently worked as manager of immigration and visa processing for Walt Disney World, where he developed a highly regarded, automated, high-volume visa processing system. He has represented clients from 100 countries and provided visa processing consulting services to corporate clients.
As ombudsman, Khatri will assist immigrants and employers in resolving problems with the Bureau of Citizenship and Immigration Services, identify problem areas and propose needed changes in BCIS policy and procedure. He will also make annual recommendations to Congress.
One of Khatri's priorities will be reducing the backlog of pending cases, which grew by 34 percent between June 2002 and June 2003.
"The first and foremost priority is to provide better service. With [a] dramatic reduction, a very large number of complaints would no longer be coming in,'' he said.
Khatri wants to eliminate excessive regulations and speed up the processing of permanent residents' visa card replacements, as well as family-based and employment-based visa petitions.
"Many years of very detailed, self-imposed procedures and regulations have created an overabundance of requirements which have nothing to do with security,'' Khatri said. "Some regulations need to be revisited and changed so we can move forward."
Khatri will meet with resident immigrants in a public session at 9 a.m. Saturday at the Erie Neighborhood House, 1347 W. Erie