I called them about 4pm EST (I think houston is CST). They picked it up. I sent the PIO of my son back to them with copy passport and letter explaining the mistake on name part. I also sent prepaid FEDEX envelope for them to return the PIO to us after corrections. It took a week to get it back. They did not issue a new PIO, but a "observation" on second page with signature of consular officer as correct spelling of name.
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