My husband won the DV 2013 and on his interview date it was discovered that my photo was swapped with his which i sincerely think is a computer malfunction. The interview process no longer continued and in confidence one of the interviewer gave him an email address to send an email seeking an appeal.
That interview day the visa fee was given back to him and no refusal document was also given to him. We have sent several mails to this address and all they keep saying is that the case is close and that the process of filling the DV form was not consistent with the procedure.
What else can we do and any candid advice will be appreciated. Up till now we have not been called back though his interview was this January 23, 2013.
We need a way forward as we don't want to miss this chance.
That interview day the visa fee was given back to him and no refusal document was also given to him. We have sent several mails to this address and all they keep saying is that the case is close and that the process of filling the DV form was not consistent with the procedure.
What else can we do and any candid advice will be appreciated. Up till now we have not been called back though his interview was this January 23, 2013.
We need a way forward as we don't want to miss this chance.