Hi Nik,
Thanks for the update. On June 12, 2003, I checked the AVM and the message changed from "Denied" to "Pending", like what the Online status says.
Why can't you check the AVM and find out whether any update or not. If my guessing is correct, AVM should say now that your case is now pending. You can call any time at 1-800-375-5283 and press "1" five times and enter your receipt number.
Nanshi.