EXPEDITE REQUESTS
Requests for expeditious handling will be considered under the following circumstances:
When the benefit is needed in a time frame that is less than our normal processing times, and
When that short time frame was not caused by less than diligent application procedures on the part of the applicant or petitioner, or
When there is a great humanitarian need, or
When there is great financial consequences at stake, or
When Service error has caused the need for expeditious processing.
Requests that do not meet these criteria will not be granted and delayed processing will inevitably result.
To request an expedite, state "PLEASE EXPEDITE " in the heading of the letter which requests expeditious processing and addresses the criteria listed above. Also so note on the envelope. This request can be made at the time of filing or by letter after the filing of an application or petition.
If submitted, prepaid return express delivery envelopes (either US Post Office or private delivery service) will be used by NSC to deliver the information/document requested (except permanent resident cards and employment authorization documents). It is recommended that one be submitted with the expedite request.
CUSTOMER FEEDBACK ON QUALITY TRENDS/PROBLEM RESOLUTION
We are interested in customer feedback regarding our quality. Any such feedback should be addressed to the Director and mailed to P.O. Box 82521. Note in the heading of the letter and on the envelope: "FOR THE PERSONAL ATTENTION OF NATALIE VEDDER". When generalizations are made about processing trends, references to specific case numbers provide the best avenue of review for the Center.
If customers have endeavored to get problems resolve through the normal inquiry process and/or through one of the appropriate liaison groups without results, the “personal attention” process explained above may be used. This is not an expeditious way of addressing issues and therefore should not be used when endeavoring to solve a problem quickly.
Requests for expeditious handling will be considered under the following circumstances:
When the benefit is needed in a time frame that is less than our normal processing times, and
When that short time frame was not caused by less than diligent application procedures on the part of the applicant or petitioner, or
When there is a great humanitarian need, or
When there is great financial consequences at stake, or
When Service error has caused the need for expeditious processing.
Requests that do not meet these criteria will not be granted and delayed processing will inevitably result.
To request an expedite, state "PLEASE EXPEDITE " in the heading of the letter which requests expeditious processing and addresses the criteria listed above. Also so note on the envelope. This request can be made at the time of filing or by letter after the filing of an application or petition.
If submitted, prepaid return express delivery envelopes (either US Post Office or private delivery service) will be used by NSC to deliver the information/document requested (except permanent resident cards and employment authorization documents). It is recommended that one be submitted with the expedite request.
CUSTOMER FEEDBACK ON QUALITY TRENDS/PROBLEM RESOLUTION
We are interested in customer feedback regarding our quality. Any such feedback should be addressed to the Director and mailed to P.O. Box 82521. Note in the heading of the letter and on the envelope: "FOR THE PERSONAL ATTENTION OF NATALIE VEDDER". When generalizations are made about processing trends, references to specific case numbers provide the best avenue of review for the Center.
If customers have endeavored to get problems resolve through the normal inquiry process and/or through one of the appropriate liaison groups without results, the “personal attention” process explained above may be used. This is not an expeditious way of addressing issues and therefore should not be used when endeavoring to solve a problem quickly.