NCSC survey - www.aila.org

[Surya13]

Please visit this website. This is a survey about NCSC by ILA. Could help to improve NCSC.

What is your experience with the INS/BCIS 800 number?
5/29/2003

http://www.aila.org/newsViewer.aspx?bc=273&docID=10406

 

[Ganesh Ranganathan]

reply

Good one. Please post this in other CSC, NSC and VSC threads and they will send feedback on yet another nonsense created by BCIS.

 

[tombaan]

i did post too

ddont know what use it will do

 

[Ganesh Ranganathan]

reply

AILA will use most probably use the comments to submit to BCIS to say that moving away from regional centers to NCSC is a bad move and should not be done. Then hopefully BCIS will listen to AILA. Otherwise the effect will be folks like us will have to bug the senators/congresspeople for getting info. and these offices will be flooded with such requests.

 

[goastros]

I replied to the survey.
Right now, my opinion is same as Tru had pointed out on other message.
The 800 number is just saving my Cell phone 's Long distance minutes. The replies are same...( why did I think they will change)

 

[antonchekhov]

Also...

see link: http://www.immigration.gov/graphics/fieldoffices/texas/aboutus.htm

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Customer Feedback:
We strive to provide quality service to our customers. If we have not lived up to this commitment, we would like to know. If we have met or exceeded your expectations, please let us know that as well. To comment on the services provided at this office, please write to the Center Director, at:
Bureau of Citizenship and Immigration Services
Texas Service Center
P.O. Box 851488
Mesquite, TX 75185-1488

Note in the heading of the letter and on the envelope: "FOR THE PERSONAL ATTENTION OF THE DIRECTOR."

If you feel you were mistreated by a BCIS employee, or wish to make a complaint of misconduct by a BCIS employee, you may write to the Service Center Director, or write directly to the:

Director, Office of Internal Audit
425 Eye Street, NW
Room 3260
Washington, DC 20536

Please be specific and reference specific case numbers and dates to provide the best way for us to understand and assess your complaint.
<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

 

[Surya13]

BCIS will respect the comments/suggestions from AILA about NCSC and probably will make efforts to improve the customer support or will move customer support back to service centers.

Let us wait and see what will happen.


TRU,
I have posted the same in NSC,VSC and CSC.