My wife did not change her name when we got married. So she applied for a name change as a part of Naturalization on May 5, 2010. USCIS attached a wrong (for a different person) name change court order (NCCO). I called USCIS hotline and they advised to schedule appointment in the local (Newark, NJ) office. She went in early June. They took her name and promised to contact her in 2 weeks. Nothing happened. On August 19th she scheduled another appointment. This time the officer was nicer, apologized and said that they will request her file from the archive and issue a new NCCO within next 30 days. On September 1st she received the call from USCIS. The officer said that they reviewed her file and that NCCO is not necessary in her case. She tried to argue that NJ DMV and other agencies will need NCCO but the officer assured her that he knows better and she will be fine. Unfortunately, she did not ask for the name.
Well, today she went to NJ DMV and they refused accept naturalization certificate as a name change document stating that NCCO is required.
From what I read, it sounds that USCIS is wrong and must issue her NCCO. Please confirm.
Secondly, how can we complain to prevent this happening to someone else.
Well, today she went to NJ DMV and they refused accept naturalization certificate as a name change document stating that NCCO is required.
From what I read, it sounds that USCIS is wrong and must issue her NCCO. Please confirm.
Secondly, how can we complain to prevent this happening to someone else.