As we had said before, the National Call Center is no help at all. Even worse it's totally BS from the date of birth.
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Efforts to make the system friendlier and more efficient created their own problems. A national toll-free call center was set up to handle questions and ease some of the burden on immigration district officers.
But the private contractor employees who answer the phones know little about immigration matters, have no access to individual files and largely stick to scripted responses.
"The call center is in Kentucky, but it might as well be in India for all the good it does," said Crystal Williams, the American Immigration Lawyers Assn.'s liaison with the agency. "If the issue is outside the script, they don't know what to do."
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Efforts to make the system friendlier and more efficient created their own problems. A national toll-free call center was set up to handle questions and ease some of the burden on immigration district officers.
But the private contractor employees who answer the phones know little about immigration matters, have no access to individual files and largely stick to scripted responses.
"The call center is in Kentucky, but it might as well be in India for all the good it does," said Crystal Williams, the American Immigration Lawyers Assn.'s liaison with the agency. "If the issue is outside the script, they don't know what to do."
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