Given my experience with the INS, I think its one of the two possibilities
First : Likely
The person mistook my FP for name check as that was what was completed in Oct. The Name check req was sent out in Oct. The name check status is viewed from a seperate screen not the main one, and most of the time they just see the main screen and are satisfied with it.
Next: Unlikely
Everyone but the this officer is wrong. All were interpreting the name check wrong while it was indeed completed in October.
So damn crazy. Why is everyone so INCOMPETENT at this agency? Is this a philosophical question or am I experiencing a string of band luck?