Just don\'t believe them
they are just reading from the computer screen, and knows nothing other than what is there on the screen. I won\'t be surprised if they say they are not aware of June approvals (in fact they are happening now). One time, the IIO felt that I know much better than her about my processing (she was looking whether I did my FP or not while updating the file for address change, then I told her about the AVM being updated with the processing resumed message).