I will give my example. On June 4th weekend my house was burgalarized and I lost all 485 documentation including EAD cards etc.,
So I went to local office given them my reciept EAC number and explained my problem. They given my EAD numbers and A# numbers etc., Also told me that I got RFE. But they don't have access to see what is my RFE about.
I strongly feel they will tell you exactly what is your status.
Best of luck