Is there any way to talk to IIO?

[longGC]

I spoke to Customer service at 1-800-375-5283. Got a recorded message of wait time to be 5 minutes. Someone came on line after 10 minutes.

Basically, all they do is substitute the online help. They ask more questions and give less answers. They ask you SRC#, punch in the web browser and read the contents the same way we do. They do not answer anything else.

I asked, if I can talk to TSC. They say it is not possible to transfer call to anyone in TSC. The way to communicate to IIO is through FAX.

I asked one operator that in the past I could talk to IIO and IIO gave me more information. The operator transferrd my line. The another lady asked me questions. At the end of conversation, I realized that the previous operator had transferred my call NOT to IIO, but another operator.

I wish we could speak to IIO as we used to do before June 1. Is there any way to talk to IIO?

 

[dinnu]

BCIS Explains How Status Inquiry Phone Calls Are Handled by NCSC

I have seen this question asked several times in this forum. Here is an explanation of how it works

http://www.immigration.gov/graphics/services/web_ncsc_assistance_rules_2.pdf

 

[goastros]

Dinnu, Help with Macro

Sorry, LongGC, this topic is out of thread but I was seeking Dinnu's help.

Dinnu, would you be able to tweak the excel macro lil bit and write the output of each line also to a text file.

I leave the macro running unattended for 1000 numbers and sometimes when I come back I get " Sorry invalid numbers" 2-3 times and I get blocked.
I want to know which number range is when I get blocked, so next time I start further down.
Can you please make the change, Dinnu