This is what you need to do...
I was in the similar situation.
Talk to IIO (802 527 4913) and ask for your status. They will ask for yur A#(this numner starts with letter A and will be there in your fingerprint notice, EAD etc). Afterwards, you can ask the IIO to give your EAC#.
Bye the way Fragomen is not giving you it possibly because of your company\'s (stupid) policy.