Senior Avaya Voice Network Specialist
Pay: 60,000.00 - 95,000.00 USD /year
Avaya Voice Network Experts – Great Opportunity in beautiful South Florida!!!!
Manage or lead multiple voice network projects concurrently, under aggressive timeframes for execution, deployed in a high-availability environment. • Monitor and manage performance, capacity and maintenance of PBX/ACD systems and IVRs to ensure maximum efficiency. • Responsible for detailed designing, implementing and testing solutions on the PBX/ACD, CMS, CTI, IVRs, and related network technologies. • Experience in PBX/ACD, IVR, and voice mail implementation principles and techniques including planning, developing, operating, maintaining, and trouble-shooting. • Develop and implement dialing plans and associated budgets. • Establishment of connectivity and communications with various resources, such as telephone switches, IVRs, and host interfaces including the design and implementation of PBX/ACD call routing and call management system. - Provide Voice integration, implementation, and support services for domestic and outsourced offshore customer contact centers using Avaya IP Telephony technologies and Avaya call-flow technologies. - Support a Voice over IP (VOIP) infrastructure in a fast paced, high call volume, multiple-site, customer support-center environment. - Responsible for working with vendors and cross-functional teams for system installation, configuration, maintenance, and documentation of telecommunication systems. - Provide design, engineering support, and programming for PBX''s, voicemail, and other telecommunications systems. - Maintain documentation for all systems. - Provide on-call coverage and support.
Experience with complex contact center applications using Avaya PBX, Avaya IP Telephony, and Avaya Call Flow Technologies - Experience in complex contact center implementations - Demonstrated ability to determine, evaluate and diagnose call routing and performance, and to recommend and implement solutions - Advanced troubleshooting skills and experience in resolving complex call routing problems and system integration issues - Knowledge of and experience with wide area technologies such as ISDN, Frame Relay, and ATM - Experience with configuration management and documentation, to include change process management and records management - Experience working with the following equipment: Avaya G3RV11; Avaya S8700/R1.3; Avaya CMS; C-LAN; MedPro; Cisco Routers, CTI, Conversant IVR, Edify IVR, Intervoice IVR, Geotel, Genesys, and WAN multiplexers
Cutting edge e-commerce companies are coming to depend on reliable outsource partners like Precision Response Corporation to act as the on-line “clerks” to service their cyber-customers. Our clients include leaders in the Fortune 500 as well as startup entrepreneurs who demand excellence in both products and services. To meet their challenges, we strive for constant innovation to improve our delivery system. Exciting integration techniques deliver quick, targeted information to our customers – techniques designed and developed by our elite staff of Information Technologists.
PRC is now part of USA Interactive (NASDAQ:USAi), a $4.5 billion Fortune 500 company. Be sure to check out our corporate home page (www.prcnet.com) – it provides an overview of Precision Response Corp. and the beautiful environment of South Florida.
With our state of the art Client/Server infrastructure and continuous investment in the best tools available, PRC is where you can contribute on complex leading edge e-commerce projects and see your Ideas become solutions that truly make a difference. We are not a consulting company – you will work “in-house” to deliver the best teleservices information in the business. Sound interesting? Look further for the wide-range of skills that we need – and make your move to our dynamic team!
Come join us and build your future with the leader in outsourced customer service solutions in an industry that continues to grow. Please email your resume (.txt or .doc format please), indicating job code “TECH198” in the subject line of your email to: techcareers@prcnet.com
EQUAL OPPORTUNITY EMPLOYER AND VALUE THE DIVERSITY OF OUR WORKFORCE
Pay: 60,000.00 - 95,000.00 USD /year
Avaya Voice Network Experts – Great Opportunity in beautiful South Florida!!!!
Manage or lead multiple voice network projects concurrently, under aggressive timeframes for execution, deployed in a high-availability environment. • Monitor and manage performance, capacity and maintenance of PBX/ACD systems and IVRs to ensure maximum efficiency. • Responsible for detailed designing, implementing and testing solutions on the PBX/ACD, CMS, CTI, IVRs, and related network technologies. • Experience in PBX/ACD, IVR, and voice mail implementation principles and techniques including planning, developing, operating, maintaining, and trouble-shooting. • Develop and implement dialing plans and associated budgets. • Establishment of connectivity and communications with various resources, such as telephone switches, IVRs, and host interfaces including the design and implementation of PBX/ACD call routing and call management system. - Provide Voice integration, implementation, and support services for domestic and outsourced offshore customer contact centers using Avaya IP Telephony technologies and Avaya call-flow technologies. - Support a Voice over IP (VOIP) infrastructure in a fast paced, high call volume, multiple-site, customer support-center environment. - Responsible for working with vendors and cross-functional teams for system installation, configuration, maintenance, and documentation of telecommunication systems. - Provide design, engineering support, and programming for PBX''s, voicemail, and other telecommunications systems. - Maintain documentation for all systems. - Provide on-call coverage and support.
Experience with complex contact center applications using Avaya PBX, Avaya IP Telephony, and Avaya Call Flow Technologies - Experience in complex contact center implementations - Demonstrated ability to determine, evaluate and diagnose call routing and performance, and to recommend and implement solutions - Advanced troubleshooting skills and experience in resolving complex call routing problems and system integration issues - Knowledge of and experience with wide area technologies such as ISDN, Frame Relay, and ATM - Experience with configuration management and documentation, to include change process management and records management - Experience working with the following equipment: Avaya G3RV11; Avaya S8700/R1.3; Avaya CMS; C-LAN; MedPro; Cisco Routers, CTI, Conversant IVR, Edify IVR, Intervoice IVR, Geotel, Genesys, and WAN multiplexers
Cutting edge e-commerce companies are coming to depend on reliable outsource partners like Precision Response Corporation to act as the on-line “clerks” to service their cyber-customers. Our clients include leaders in the Fortune 500 as well as startup entrepreneurs who demand excellence in both products and services. To meet their challenges, we strive for constant innovation to improve our delivery system. Exciting integration techniques deliver quick, targeted information to our customers – techniques designed and developed by our elite staff of Information Technologists.
PRC is now part of USA Interactive (NASDAQ:USAi), a $4.5 billion Fortune 500 company. Be sure to check out our corporate home page (www.prcnet.com) – it provides an overview of Precision Response Corp. and the beautiful environment of South Florida.
With our state of the art Client/Server infrastructure and continuous investment in the best tools available, PRC is where you can contribute on complex leading edge e-commerce projects and see your Ideas become solutions that truly make a difference. We are not a consulting company – you will work “in-house” to deliver the best teleservices information in the business. Sound interesting? Look further for the wide-range of skills that we need – and make your move to our dynamic team!
Come join us and build your future with the leader in outsourced customer service solutions in an industry that continues to grow. Please email your resume (.txt or .doc format please), indicating job code “TECH198” in the subject line of your email to: techcareers@prcnet.com
EQUAL OPPORTUNITY EMPLOYER AND VALUE THE DIVERSITY OF OUR WORKFORCE