Getting through to INS??

krsna

Registered Users (C)
I need to talk to an immigration information officer.
The series of steps seem...
1. Dial the number
2. Press 1 for English
3. Press 1 for information on a case.
But then the recorded message comes on about the status of the case.
So how does one get on to speak to an officer after that.

Thanks
 
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