Hello: I made an appointment to see the CIS officer in San Jose this morning at 7:15am as i have the day off. Couple of things and these may just be how i felt when visiting this particular office.
1. What's the information center is for? I was the 6th person (party) in line and it took well over 15 minutes to get me a ticket number.
2. After receiving a ticket number, knowing there were 3 windows open, window 4, 10, and 15. I waited for another 15 minutes to get my number called and the 5 other numbers before me were called and assisted by window 4 officer (female Hispanic lady, always smiling).
3. Greeted the officer at window number 15 but he wasn't in a good mood. He did tell me that my fingerprint is being scheduled and i should get a letter within 2-3 weeks.